Terms of Service

Version 2026-10-13 · Last updated 13 October 2026

These Terms of Service ("Terms") are a legal agreement between you and the operator of TheShipNow at theshipnow.com ("TheShipNow", "we", "us", "our"). They apply whenever you visit the site, run a scan, create an account or buy scan credits. By ticking the box at sign-up, or by using the service, you agree to these Terms. If you don't agree, don't use TheShipNow.

The short version. TheShipNow searches third-party marketplaces for products that look like your image and shows what it finds. Results are guidance, not guarantees. You get a limited number of free scans per person and device. Scan credits are paid for upfront and all purchases are final: no refunds, except where the law requires one (see section 7). You're responsible for what you source and sell.

1. Who can use TheShipNow

You must be at least 18, or the age of majority where you live, and able to enter a binding contract.
If you use TheShipNow for a business, you confirm you're allowed to accept these Terms for that business.
You must not use TheShipNow if you're barred from doing so under the laws of Australia or the country you're in.

2. What the service does

You upload or link a product image and choose a destination country. We send the image to automated search tools that look for visually similar listings on third-party marketplaces, including 1688, Taobao and AliExpress, and we show you the results with prices, estimated delivery times, store information and, on eligible plans, an automated brand and trademark risk check.

We are not a marketplace, seller, supplier, sourcing agent, freight forwarder, customs broker or payment intermediary. We don't sell the products shown, we don't take part in any transaction between you and a supplier, and we are not affiliated with or endorsed by AliExpress, 1688, Taobao, Alibaba Group or any seller listed.

3. Results are guidance only

Matching. Matches are based on image similarity. A match may not be the same product, the same quality or from the original manufacturer.
Prices. Prices come from third parties, change often, may exclude taxes, duties, shipping and agent fees, and may be wrong. Currency conversions use exchange rates that may be delayed and are approximate.
Delivery times. Delivery times are typical estimates for the marketplace type and your chosen country. They are not quotes and don't include customs, holidays or carrier delays.
Factory listings. Sellers in the "Factory direct from China" section usually don't ship internationally. Getting the goods to you requires a sourcing agent or forwarder, whose fees and service are entirely between you and them.
Supplier information. Ratings, sales numbers and store details are taken from the marketplace and are not verified by us.

Always check the listing, the supplier and the product yourself before ordering, advertising or selling anything.

4. IP & Trademark Risk Alert

The risk alert is an automated check for known brand logos in your image and for replica-related wording in supplier listings. It is not legal advice and it cannot detect every trademark, copyright, design right, patent or other protected item. A "Low risk" result does not mean a product is safe or legal to sell. You alone are responsible for making sure the products you source, advertise and sell don't infringe anyone's rights or break any platform's rules, including those of Stripe, PayPal, Meta, TikTok, Google and Shopify. We are not responsible if a payment processor, ad platform or marketplace limits, suspends or closes any of your accounts.

5. Accounts and free scans

Your first scan is free without an account. After that you need an account.
Free scans are limited to 2 in total per person, across all accounts, devices, browsers and networks you use. New accounts receive 1 free scan only if this limit hasn't been reached. Free scans are also limited across the whole site each day, and may be unavailable until the next day once that limit is reached. Paid scans are not affected.
To enforce this limit and prevent fraud, we record a one-way scrambled (hashed) form of your IP address, a device check made from technical browser and device settings, and a device cookie. See our Privacy Policy.
One account per person. You must not create multiple accounts, use throwaway email addresses, clear your browser data, use VPNs or proxies, or use any other method to get more free scans or to get around a suspension.
Give accurate information, keep your password private and tell us straight away if you think someone else has accessed your account. You're responsible for everything done through your account.
Your profile details (display name, store name, store link, niche, country) must not be offensive, misleading or impersonate anyone.

6. Scan credits and payment

Scan credits are sold in one-time packs at the prices shown on the site, in US dollars. Your bank may charge foreign-transaction or conversion fees.
Payments are processed by Stripe. We never see or store your full card details.
One successful scan uses one credit. If a scan fails or finds no matches, the credit is returned to your account automatically.
Features unlocked by a pack (such as 1688 Factory Source Lookup on Growth and above, or the IP & Trademark Risk Alert on Pro and VIP) stay unlocked on your account.
Credits don't expire while TheShipNow operates and your account is in good standing. Credits have no cash value, can't be transferred, sold or exchanged, and are not a stored-value product.
We may change pack prices or contents at any time. Changes don't affect credits you've already bought.

7. All sales are final: no refunds

All purchases of scan credits are final and non-refundable. Once a payment is made, we do not offer refunds, credits or exchanges, including for:

unused or partly used credits;
change of mind, buying the wrong pack, or no longer needing the service;
being unhappy with the matches, prices or suppliers found, given that results depend on third-party data;
accounts suspended or closed for breaking these Terms.

Failed scans are never charged: the credit goes back automatically. If you were charged twice for the same purchase by mistake, contact us and we'll fix it.

Your consumer rights. Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If our service has a major failure, or fails to meet a consumer guarantee that applies, you may be entitled to a remedy under that law, and we will provide it. Our full policy is on the Refund Policy page.

Chargebacks. Please contact us before disputing a charge with your bank. If you file a chargeback for a purchase that was delivered as described, we may suspend your account while it is resolved, and remove credits or access that were not paid for.

8. Acceptable use

You must not:

upload images you don't have the right to use, or images that are unlawful, explicit, hateful or that show identifiable people without their consent;
use TheShipNow to find, source or sell counterfeit, replica, unsafe, prohibited or illegal goods;
scrape, crawl, copy or resell our results or service, or use bots or scripts to run scans, except through features we provide;
try to reverse engineer, overload, disrupt, probe or break the security of the site;
abuse the free-scan limit or the payment system, or commit any kind of fraud.

9. Third-party services and links

Results link to websites we don't control. We aren't responsible for their content, products, prices, delivery, quality, safety, data handling or anything that happens between you and them. Your purchases from suppliers, agents and forwarders are entirely between you and them. We rely on third-party providers to run TheShipNow, including Cloudflare, Apify, Google Cloud and Stripe, and the service may be affected when they have problems.

10. Our content

The TheShipNow name, logo, site design, text and software belong to us. You may use the results of your own scans for your own business. You may not copy or reproduce the site or service. You keep the rights to images you upload, and you give us permission to process them only to run your scan. Uploaded images are deleted after the scan, at the latest within 15 minutes.

11. Availability and changes

We aim to keep TheShipNow running, but we don't promise it will always be available, error-free or that a particular marketplace will always be searchable. We may change, add or remove features. If we permanently close the service, we will give reasonable notice where we can.

12. Suspension and closing accounts

We may suspend or close an account, remove free scans and refuse service if we reasonably believe these Terms have been broken, including abuse of free scans, fraud or chargeback abuse. Where the account was closed for breaking these Terms, remaining credits are forfeited to the extent the law allows. You can stop using TheShipNow at any time and ask us to delete your account.

13. Disclaimers

To the extent the law allows, TheShipNow is provided "as is" and "as available". We do not guarantee any result, saving, profit, supplier, delivery time or outcome from using the service.

14. Limitation of liability

To the extent the law allows: (a) we are not liable for any indirect or consequential loss, or for lost profits, revenue, ad spend, inventory, data, goodwill, or the suspension of any payment, advertising or store account; and (b) our total liability for all claims relating to TheShipNow is limited to the amount you paid us in the 12 months before the claim. Where our liability for failing to meet a consumer guarantee can be limited by law, it is limited to supplying the service again or paying the cost of having it supplied again.

15. Indemnity

You agree to cover us for any claims, losses and costs (including reasonable legal costs) arising from your breach of these Terms, the products you source or sell, or your infringement of anyone's rights, except to the extent the loss was caused by us.

16. Changes to these Terms

We may update these Terms. The version and date at the top show when they last changed. If a change is significant, we will tell you on the site or by email. Continuing to use TheShipNow after a change means you accept the new Terms.

17. Governing law

These Terms are governed by the laws of Western Australia, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia. If any part of these Terms is found unenforceable, the rest stays in effect.

18. Contact

Email Theshipnow@gmail.com.