Refund Policy
Last updated 7 October 2026
All sales are final. Scan credit packs are non-refundable once purchased.
What this means
- We don't refund unused or partly used credits.
- We don't refund for change of mind, buying the wrong pack, or not needing the service any more.
- We don't refund because you didn't like the matches, prices or suppliers found. Results come from third-party marketplaces and are guidance only.
- Credits don't expire while TheShipNow operates, so you can use them whenever you need.
When you won't be charged
- Failed scans: if a scan errors or finds no matches, the credit goes straight back to your account automatically.
- Double charges: if you were charged more than once for the same purchase by mistake, email us and we'll reverse the extra charge.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the service has a major failure, you are entitled to cancel and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure is not a major failure, you are entitled to have it fixed within a reasonable time. This policy does not limit those rights.
To raise a problem, email Theshipnow@gmail.com from your account email with the date of purchase and what went wrong.
See the full Terms of Service.